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Frequently Asked Questions
Table of Contents
What is sublimation?Sublimation is the method of applying an image onto specially prepared items of ceramics, cloth, metals, and plastics using three primary ingredients: special sublimation inks/pigments, heat and pressure. Sublimation inks are unique in their ability to convert from a solid to a gas and back to a solid. This conversion is initiated by heat and controlled with pressure. Back to Top
Are there any design restrictions?There are no restrictions as to number of characters, color of fonts, style of fonts and size of fonts nor placement of characters as long as they all fit into the available space to be decorated (mug, mouse pad, coaster, etc.). Our sublimation is produced on a printer capable of 100% full bleed. Therefore design images can be simple text, artwork, logos, and photographs. Back to Top
Does detail of design affect the price?Typically no. But there could be some design that might affect the price. An example might be if the background color for a mouse pad or license plate was to be a solid color (like black, blue, red, etc) with the design superimposed on top, that could affect the price. Back to Top
How would you want the artwork, photo, or graphics sent to you?We can get your artwork, logo, or graphics in several ways. The best way is to send us you original artwork or photograph, it produces the best results. If the is not possible the next best way is to send us either a jpeg, gif, or tiff file by either email of US mail. Back to Top
Do you transfer original artwork onto various items?Yes, we do. Current we receive for several artist original artwork that we scan into the computer and then transfer to mugs, tile boxes, and mouse pads. Back to Top
Can there be slight various in the designs on each item?Printing color designs onto various mediums such as glass, ceramic, porcelain or fabrics, is significantly different than printing on paper. Because of this there is always some variations in the reproduction of the art work and in the reproduction of the exact colors specified. We want you to be aware of this as we can not guarantee "color perfect". Back to Top
How long does it take to receive my order?After we receive your approval of your design and payment for your order, it takes us normally between 10 - 15 days to ship your custom decorated products. Large orders may take a little more time. Some order can also be processed in a few days. Back to Top |
